1 reviews | Active since Jun 2016

02 Jun 2016, 19:44

Horrible Service

<p>I recently decided to change Vehicle tracking companies due to Affordability And Contact Matrix Vehicle Tracking in regards to Cancellation. Fair enough it was late in the Afternoon and i was advised to call the following Day which i did. I made contact and Was again given the run around and asked to email to the Cancellations department and i am advised on a Cancellation fee Which means i am held prisoner for a contract which i no longer want. I proceeded to Email and ive not heard a word Since. </p> <p> </p> <p>Now Today I get notification that my Account has been Debited!?! Basically my Request fell on deaf ears. </p> <p> </p> <p>I am utterly Appalled at the Service I have received and the financial inconvinience caused. </p>

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Jun 2016, 04:04
Official

Dear thabang-thubs-tsotetsi

We hereby acknowledge your post and have noted the content.

We would like to state for the record that your request for termination does not absolve you of your responsibilities or the associated cost as willingly agreed to by you in the standard terms and conditions.

We will be in contact shortly to provide you with the settlement amount. Your request for early termination will be processed upon receipt of payment.

Kind regards

Thato Mashimbye

Tel +27 (0) 11 ***

Email ***

www.mixtelematics.com