1 reviews | Active since Aug 2017
Horrible Service
<p>Stop debiting my account!!!<br />For **** Sake I have cancelled on my old car I already SOLD. In fact I have now cancelled all accounts I have with you (I recently took out a new contract on my new vehicle with you that was recommended by my dealership) but I've also decided to cancel that too because now you are debiting me for two cars. I will find myself a new tracker for my new vehicle, the R950 you made me pay for the cancellation is **************** (bunch of *******!!!)The level of incompetence is astonishing. I keep calling you to tell you to stop debiting my account and you keep debiting. You keep harrasing my mother, family and myself to pay on an account I cancelled. At this rate I am certain that with the level of incompetence you have displayed should my car be ****** you will not be able to recover my car. With this brand new car I will not take chances with you.</p>
Dear Ms Kgokane,
We thank you for bringing this matter to our attention and for allowing us the opportunity to respond.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to the telephonic discussion and confirm that your query has being resolved.
Kind Regards,
Ranjitha Peters
Sales Support Supervisor
Tel: +27 (0)11 ***
***
www.mixtelematics.com
Dear Ms Kgokane,
We thank you for bringing this matter to our attention and for allowing us the opportunity to respond.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to the telephonic discussion and confirm that your query has being resolved.
Kind Regards,
Ranjitha Peters
Sales Support Supervisor
Tel: +27 (0)11 ***
***
www.mixtelematics.com
Thank you!
Thank you!