PP
Precious P
1 reviews | Active since Jan 2015
26 Jan 2019, 12:19
Horrible Service
Horrible Service @Telematics, I have been logging calls with them and they promise to come back to me but they never do. My contract expired in April and it was now on a month to month basis, they called me in October and I canceled with them but they keep debiting even when I have prove and now they have handed my account over. Can I please have the complaints procedure for this company coz they don't take clients serious.
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Matrix Vehicle Tracking's replyOfficial
28 Jan 2019, 14:42Good Day Precious
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed as requested.
Your account has been forwarded to our Finance Department for the necessary credits to be processed in order to clear the outstanding balance on your account.
Kind Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed as requested.
Your account has been forwarded to our Finance Department for the necessary credits to be processed in order to clear the outstanding balance on your account.
Kind Regards
Customer Care Department
Matrix Vehicle Tracking's reply28 Jan 2019, 14:42
Official
Good Day Precious
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed as requested.
Your account has been forwarded to our Finance Department for the necessary credits to be processed in order to clear the outstanding balance on your account.
Kind Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed as requested.
Your account has been forwarded to our Finance Department for the necessary credits to be processed in order to clear the outstanding balance on your account.
Kind Regards
Customer Care Department