ML
MaDuma L
1 reviews | Active since Aug 2023
06 Sept 2023, 11:42
HORRIBLE SERVICE
I made payments on the 25 August as they requested that amount to close my account until today I am waiting for the Finance and Credit team to confirm payments and clear my name of which I cancelled my contract with beamie last year and their agents responded months later and faulting me for their incompetence.For peace i paid that amount they wanted and closed my account still they send me Septermbers invoice saying am owing R680. On my credit score it says R318 pure utter lies. On their system it says R113 of which I paid what more do Beamie want from people. I have been sending emails to an agent named Lungile nothing is being resolved.am waiting for my clearance letter.
Helpful (0)
Replies (3)0
Replies (3)Matrix Vehicle Tracking's replyOfficial
06 Sept 2023, 15:00 Good Day MaDuma Lwandle,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Finance Department for the approval and clear the outstanding balance.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Sept 2023, 15:00
Official
Good Day MaDuma Lwandle,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Finance Department for the approval and clear the outstanding balance.
Regards,
Customer Care Department
***
ML
MaDuma L's updateReviewer Update
23 Sept 2023, 04:06I have tried sending email to Debts department of which I should even do because this wasn't even my fault to being with, My credit bureau still shows that I am owing R318 were as am not your Finance department has even sent me a clearance letter as proof of this.
Kindly treat this case with high priority.
Kindly treat this case with high priority.
ML
MaDuma L's update23 Sept 2023, 04:06
Reviewer Update
I have tried sending email to Debts department of which I should even do because this wasn't even my fault to being with, My credit bureau still shows that I am owing R318 were as am not your Finance department has even sent me a clearance letter as proof of this.
Kindly treat this case with high priority.
Kindly treat this case with high priority.
Matrix Vehicle Tracking's replyOfficial
20 Oct 2023, 11:26Good Day MaDuma Lwandle
We can confirm that the complaint has been resolved.
Regards,
Customer Care Department
***
We can confirm that the complaint has been resolved.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Oct 2023, 11:26
Official
Good Day MaDuma Lwandle
We can confirm that the complaint has been resolved.
Regards,
Customer Care Department
***
We can confirm that the complaint has been resolved.
Regards,
Customer Care Department
***
