1 reviews | Active since Mar 2023
horrible experience
I had a tracking unit installed in one of cars but soon after the installation i started having problems, my rear boot is opening as I write this review and battery of car is completely malfunctioning. As soon as the car is switched off then the battery last 5 minutes then goes off completely....I have to jump start the car all the time being automatic...I have logged a call for assistance but no response, I recieved a digital response asking me to fill in a online which i did but still no response...Instead i had a lady call me to confirm if they should or asking me if i acknowledge the debit order for this month, I explained to her and she said she would escalate and I should get a call the same day, this was last week early, I think. The past Friday i received another call from a sales agent trying to sell me another device when I explained that I have a device already he asked me for referrals, I then had to explain displeasure about joining this organization which he said he had logged a call with a technician to come out and assist till this morning I am still waiting...
My issue is the car is not functioning a result of the installation of this device and there's no after sales service at all...Case number ***0.
I need this sorted out
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to our Technical Department.
A consultant will contact you shortly to assist with arrangements.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to our Technical Department.
A consultant will contact you shortly to assist with arrangements.
Regards,
Customer Care Department
***
This is not sorted out, A consultant called to me to transfer me to the installer...When the installer came on the line she made it sound like it my fault that car is not functioning, I corrected her and she promised to get back to me with an hour which she didn't, 4 hours later I got a from a technician who **** to me saying he installed the device until I told him I remember the gentleman who installed the device and it was not him, He then went to ask me some questions and he said he will report back to his office...Nothing else came from that interaction...
Please cancel the contract on the BMW and leave the Kia active and remove this device from the BMW....if not cancel the whole contract on the 2 cars...
Shocking really
This is not sorted out, A consultant called to me to transfer me to the installer...When the installer came on the line she made it sound like it my fault that car is not functioning, I corrected her and she promised to get back to me with an hour which she didn't, 4 hours later I got a from a technician who **** to me saying he installed the device until I told him I remember the gentleman who installed the device and it was not him, He then went to ask me some questions and he said he will report back to his office...Nothing else came from that interaction...
Please cancel the contract on the BMW and leave the Kia active and remove this device from the BMW....if not cancel the whole contract on the 2 cars...
Shocking really