HORRIBLE CUSTOMER SERVICE!!!

I changed cars in 2025 and called this company to move/install tracker on my new car, they informed me go get it installed and I did that. Gave me new login details for there all. I realized even when I drive at an unfami****/safety hazard area, I don't get any notifications like I used to with my old car. I then logged in to the app to check if the functionality is the same, it logged in but nothing happened after, nothing works (only saw that landing page). I sent email to matrix and informed them my app is not working; I am not sure if my tracker is working. Sent couple of emails, no response. Their WhatsApp option asked for my ID no, I typed it in and it wrote "unfortunately we could not validate your account" I called matrix I could not get help, last, I remember I was transferred to a number that never picked up. I send emails to these email addresses - ***, ***. When I realised they don't even care to respond to their customers emails, I then sent email for cancellation and asked for proof of cancellation to ***, they never acknowledged my email, never called to at least inform me why they cannot cancel, they keep on debiting my account every month, it has been over 2 months now. No phone call, no response to emails. Oh, after I send cancellation email, I then realised they fixed the app issue, still no one called or said anything, and I do not feel safe to have them as my car tracking company. Matrix Customer service is horrible; all they care about is people's money. And we are out here trusting such tracking companies with our cars