TM
Tokoloho M
1 reviews | Active since Jul 2023
03 Jul 2023, 11:01
HORRIBLE CUSTOMER SERVICE
I have experienced useless service from customer services. I have been requesting a change in debit order details for the last 6 months. No one has assisted me and as such my account continues to go into arrears. This has negatively affected my credit score and as such my home loan was given a higher interest rate as this was the ONLY account In arrears. I need this sorted URGENTLY. I have tried calling , using the WhatsApp bot and emailing. All have produced no real results and I am still left frustrated by this horrible level of administrative support. I am left without options beyond complaining on Hello Peter and the necessary regulatory bodies.
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Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
03 Jul 2023, 14:56Good Day Tokoloho Mokoena,
We confirm that one of our Client Service Consultants has been in contact with you and assisted with your query.
Please accept our apologies for the inconvenience caused.
Regards
Customer Care Department
***
Please accept our apologies for the inconvenience caused.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Jul 2023, 14:56
Official
Good Day Tokoloho Mokoena,
We confirm that one of our Client Service Consultants has been in contact with you and assisted with your query.
Please accept our apologies for the inconvenience caused.
Regards
Customer Care Department
***
Please accept our apologies for the inconvenience caused.
Regards
Customer Care Department
***
TM
Tokoloho M's updateReviewer Update
03 Jul 2023, 15:20I too confirm that your customer service agent has contacted me. I however do not accept the apology as this lack of administrative focus and follow-through has left a dent in an otherwise perfect credit record. I learnt today that your service agent captured my account details wrong in March when I had enquired for the third time. This after I had sent an account confirmation document from my bank. This means that when the error was observed no one from your team bothered with follow up or any other corrective measures. Please get your house in order and adjust your systems and workflows to pick up and rectify such matters. The strengths of your on-the-ground tracking services are undermined by such poor back-end administrative customer support.
TM
Tokoloho M's update03 Jul 2023, 15:20
Reviewer Update
I too confirm that your customer service agent has contacted me. I however do not accept the apology as this lack of administrative focus and follow-through has left a dent in an otherwise perfect credit record. I learnt today that your service agent captured my account details wrong in March when I had enquired for the third time. This after I had sent an account confirmation document from my bank. This means that when the error was observed no one from your team bothered with follow up or any other corrective measures. Please get your house in order and adjust your systems and workflows to pick up and rectify such matters. The strengths of your on-the-ground tracking services are undermined by such poor back-end administrative customer support.