SM
Salome M
1 reviews | Active since Jun 2022
12 Jan 2026, 15:33
Horrible customer service
I’ve tried calling Matrix Vehicle Tracking twice today to get assistance with a simple profile change. Each time I waited over 5 minutes on the line with no answer and eventually had to hang up. As a paying customer, this is frustrating and makes one feel unimportant. I expected better responsiveness from a company of this size. I hope this can be improved.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
12 Jan 2026, 16:33Good day Salome Maluleke
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply12 Jan 2026, 16:33
Official
Good day Salome Maluleke
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
SM
Salome M's updateReviewer Update
15 Jan 2026, 11:12Yes, Matrix did contact me in an attempt to assist with my issue; however, at the time of the call I was unavailable. I requested that they call me back yesterday at 14:00, but unfortunately, I did not receive a return call.
I then attempted to contact Matrix again today. For over five minutes with no response, and the call was not answered.
I am concerned about the difficulty in getting hold of someone for administrative assistance. If this is the experience with admin-related queries, it raises serious concern about what support would look like in an urgent situation, such as needing assistance to locate my vehicle if it were ******.
At this point, I am not impressed with the level of service and would appreciate urgent assistance and feedback on how this matter will be resolved.
SM
Salome M's update15 Jan 2026, 11:12
Reviewer Update
Yes, Matrix did contact me in an attempt to assist with my issue; however, at the time of the call I was unavailable. I requested that they call me back yesterday at 14:00, but unfortunately, I did not receive a return call.
I then attempted to contact Matrix again today. For over five minutes with no response, and the call was not answered.
I am concerned about the difficulty in getting hold of someone for administrative assistance. If this is the experience with admin-related queries, it raises serious concern about what support would look like in an urgent situation, such as needing assistance to locate my vehicle if it were ******.
At this point, I am not impressed with the level of service and would appreciate urgent assistance and feedback on how this matter will be resolved.