Horrible Customer Service

I installed their tracking device in November last year and was promised that my panic device would be couriered to me. However, despite sending several emails, not a single one has been addressed. I’ve also been on hold for 39 minutes, only for them to hang up on me. Their customer service is in complete disarray and incredibly frustrating. I can’t imagine how it would be during an emergency. I’ve requested a termination letter, but I’m still waiting to hear back. At this point, I need third-party intervention.