HORRIBLE CUSTOMER CARE AND SERVICE

My debit order (R122.48) for Matrix went through on the 28th December 2021 after they had debited my account on the 20th without an agreement with me. I reversed the transaction for the 20th and wrote a review on Hellopeter (at least I got a call from Matrix with an apology and a promise that the debit order will be reinstated for the 25th as our agreement stands). The debit order didn't go through on the 25th but on the 28th. On the 29th December, I received an SMS from Matrix indicating that I needed to make arrangements for settlement of the outstanding R122.48. I tried calling them several times (without success-only got through to their answering machine- with no one to pick the call) to correct the situation. This morning, 5th January 2022, I received an email informing me that my account is in arrears and will be debited double (R244.96) on the 25th January 2022. There is something seriously wrong with these people. I can't even get through to their accounts department on the numbers provided on the invoice that they sent me. I have complained about Matrix in December 20th, and I still hold the view that MiWay should cut ties with this company as they are completely useless and ***********- I doubt that I will get any assistance from Matrix in the event my car gets ****** or hijacked. If they can't even check their own bank statements, how safe is my car with their so-called tracker?? I WONDER.