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jaysendutoit J

1 reviews | Active since Nov 2016

23 Jul 2024, 09:16

Horrible company to deal with should you want to resolve anything.

Sent emails to cancellations no response. Been phoning cancellations no one answers. Yet I get a call daily from your accounts department but nothing from cancellations. I've sent an email no one responds. I've cancelled my vehicle in 2019 and requested for it to be moved to my new vehicle. I've been billed for that same vehicle for 4 years and no one assists. Your service is terrible. If you want to get a device fitted, they are very fast with your request but try and get anything sorted on your account no luck. Terrible customer experience.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply23 Jul 2024, 12:06
Official
Good Day Jaysen Kyle Du Toit,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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