TFMl
Thembehle Fundiswa Mgwaba lihle

1 reviews | Active since Jan 2022

23 May 2024, 06:40

Horrible company, horrible people and horrible service

I wrote a review and I was told that someone would contact me it's been over a month, I'm still waiting. I have tried even your landline which is showing as Midrand office on the net using my cellphone, and your receptionist Linda is literally the gatekeeper as when she realised that she had run out of lies to tell me why I can't speak to a Manager, she transferred me back to the queue unsolicited and without an explanation. I tried to call back 4 times and the call was rejected and I am aware that she could see my cell number because when she asked me to confirm it, she said the last 2 digits. Caroline Madube has been "assisting" me however she was the first person to actually show interest in my query, but communication from her is also horrific. My life is on hold because of this.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply24 May 2024, 06:47
Official
Good Day De Villiers Neethling,

Thank you for bringing this issue to our attention.

We confirm that the Client Representative has been in contact with you and the matter has been escalated to Management for further investigation.

Please anticipate a call back from us shortly with feedback.

We appreciate your patience and cooperation. 

Regards,
Customer Care Department
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