HORRIBLE CLIENT SERVICE ON ACCOUNT ERROR

None debits

My account was handed over to their debt collecting services 'IN ERROR' this caused my February debit to not be done. I was only informed via sms on the 20th of March that i need to call their collections office for an outstanding amount which was double my normal monthly amount. After several attempts because they do not answer the phone (My time and my money being wasted), i managed to speak to Nozipho who is the one that advised me that the account was not supposed to be handed over. She could not advise me as to why that was done and said it must have been error. My account was debited correctly on the 25th of January and then handed over on the 8th of February. Since she could not answer the questions i was asking, she offered to transfer me to her supervisor Faith whom i did not speak to as i was on hold for her for over 3 minutes waiting to be transferred. My time and my money being wasted. I called again and again and there was no answer. I eventually spoke to someone who attempted to transfer me to either Faith or Nozipho but none answered the phone.

This makes me worry as to what will happen when i have to report a ****** or hijacked vehicle when your calls are not being answered? Where is the urgency there?

Now I am advised via sms weeks later that my debit was not received. This was not my fault and why am I made to be liable for an error that was done by you? The service!!!! Horrible!!! Why did Nozipho not call me back when she realised that the call got cut off to ensure that my query was resolved?

Feedback please!!