SS
Sedie S
1 reviews | Active since Dec 2019
14 Oct 2021, 14:47
Horrible app and zero customer service
Their stupid app doesn't seems to work for weeks now. Please fix this issue. This is so annoying. Especially cause you even ignore emails and phone calls.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
14 Oct 2021, 15:28Good Day Sedie S
We can confirm that an agent did get in contact with you.
Your tracking system has been reactivated and we will contact you tomorrow to test the system.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you.
Your tracking system has been reactivated and we will contact you tomorrow to test the system.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Oct 2021, 15:28
Official
Good Day Sedie S
We can confirm that an agent did get in contact with you.
Your tracking system has been reactivated and we will contact you tomorrow to test the system.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you.
Your tracking system has been reactivated and we will contact you tomorrow to test the system.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
15 Oct 2021, 10:30Good Day Sedie S
We can confirm that an agent did get in contact with you and your tracking system and app are functional.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and your tracking system and app are functional.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Oct 2021, 10:30
Official
Good Day Sedie S
We can confirm that an agent did get in contact with you and your tracking system and app are functional.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and your tracking system and app are functional.
Regards,
Customer Care Department
***
SS
Sedie S's updateReviewer Update
25 Oct 2021, 09:06Thank you, the agent did contact me and rebooted the app. it was working perfectly fine the following day
SS
Sedie S's update25 Oct 2021, 09:06
Reviewer Update
Thank you, the agent did contact me and rebooted the app. it was working perfectly fine the following day
Matrix Vehicle Tracking's replyOfficial
25 Oct 2021, 09:11Good day Sedie,
Thank you for the positive feedback. Kindly give us a new 5-star rating when we exceed.
Contact us any time you require assistance.
Regards,
Customer Care Department
***
Thank you for the positive feedback. Kindly give us a new 5-star rating when we exceed.
Contact us any time you require assistance.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply25 Oct 2021, 09:11
Official
Good day Sedie,
Thank you for the positive feedback. Kindly give us a new 5-star rating when we exceed.
Contact us any time you require assistance.
Regards,
Customer Care Department
***
Thank you for the positive feedback. Kindly give us a new 5-star rating when we exceed.
Contact us any time you require assistance.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
25 Oct 2021, 09:16Good Day Sedie S
We are happy to hear that everything is working.
Regards,
Customer Care Department
***
We are happy to hear that everything is working.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply25 Oct 2021, 09:16
Official
Good Day Sedie S
We are happy to hear that everything is working.
Regards,
Customer Care Department
***
We are happy to hear that everything is working.
Regards,
Customer Care Department
***