Horrible and delayed service from Mixtelematics

I have had the most horrible experience as mixtelematics do not engage their customers or provide feedback. They are excellent at making sure they debit ones account but cannot rectify their own mistakes or provide client feedback. I have been a member since March 2020 and subsequently sold my vehicle, i bought a new vehicle and has matrix tracker installed and to my surprise i am still paying for a vehicle which i sold more than 6 months ago and for my current vehicle. I have addressed this issue multiple times with matrix and they keep telling me they will fix this issue and refund me but to date still nothing not even a courtesy call to advise me if they are still attending to my issue. I keep getting reference numbers upon reference numbers but no resolution. this is the 1st time I have experienced such a horrible service and I should have never left Altech Netstar initially now im stuck in a useless product with 0 service. I wouldn't advise anyone to undertake this service as it is a nightmare to get anything resolved i am utterly dissapointed by the service of mixtelematics.

I have engaged with quite a few representatives ie Evelyn and Goodness but still no joy only empty promises of returning my calls.

Disappointing service I regret making a move to mixtelematics.