Horrible after sale service

Item: Matrix Vehicle Tracking
Rating: 1
Author: John J

I tried since November 2024 to cancel my agreement. Apparently they keep sending me settlement letters which I don't receive on different email addresses provided. The call center cant tell me how much it will cost to cancel the agreement. I will simply start reversing the debit orders if this is not resolved this week.

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Replies (1)

Matrix Vehicle Tracking's replyOfficial

28 Jan 2025, 13:02

Good day John Jones

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply28 Jan 2025, 13:02

Official

Good day John Jones

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***