"Hi, for almost 3 years I've been dealing with Matrix

"Hi, for almost 3 years I've been dealing with Matrix. Whenever I speak to anyone there, it's like they don't understand a thing. You try to explain, but they just say what they want to say without hearing you out. But today was the first time I spoke to an agent who was so understanding and timid - it was worth talking to. I must say, you're one of a kind with your customer skills, patience, and humble nature over the phone. Good job, and keep it up! Unfortunately, there's no option to rate your services, but I wanted to say well done. Keep up the excellent work! Nontobeko Khumalo Client Retentions Consultant"