SB
Stephen B
1 reviews | Active since May 2010
05 Sept 2024, 14:54
HelloPeter the ONLY way seemingly to communicate with Matrix Vehicle Tracking - Mix Telematics
Once again, back we are to HelloPeter, when emails, their online system and calls to customer "care" fail.... Maybe we'll get a response once again here...at least perhaps a "cut & paste" "escalated to the relevant department" one...
Case No. ***8, logged 20/08/2024 - what's happening?? Nobody has seemingly dealt with it until I called in and spoke with Ntokozo (sp?) this afternoon.
Cannot reach "Corporate Customer Care" - phone calls either get cut / get cut after dealing with regular Customer "Care" for 15 minutes when they try and transfer call or go round in circles on a voice menu when trying to reach an operator on the main number.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
05 Sept 2024, 15:29Good Day Stephen Broom,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Sept 2024, 15:29
Official
Good Day Stephen Broom,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
06 Sept 2024, 09:35Good Day Stephen Broom,
Thank you for giving us the chance to discuss your query with you.
Thank you for giving us the chance to discuss your query with you.
We can confirm that the Corporate Consultant has been in contact with you and the issue has been addressed, information has been updated accordindly.
We deeply apologize for any inconvenience this may have caused.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Sept 2024, 09:35
Official
Good Day Stephen Broom,
Thank you for giving us the chance to discuss your query with you.
Thank you for giving us the chance to discuss your query with you.
We can confirm that the Corporate Consultant has been in contact with you and the issue has been addressed, information has been updated accordindly.
We deeply apologize for any inconvenience this may have caused.
Regards,
Customer Care Department
***
Customer Care Department
***
SB
Stephen B's updateReviewer Update
06 Sept 2024, 10:12Good day,
Just to correct the above statement - no Corporate Consultant (or anyone else) from Matrix / Mix Telematics has contacted me.
I am thus wary of your claim that it has been addressed and the corrected information has been updated.
If the latter is true, all well and good but still find it strange that this seems to be the only channel that warrants any response from Mix Telematics.
As such, would recommend that you consider replacing the email address and telephone number on your invoices with the HelloPeter website url.
Trusting that, despite the false claim above, the matter has indeed been resolved.
Regards,
Stephen Broom
Just to correct the above statement - no Corporate Consultant (or anyone else) from Matrix / Mix Telematics has contacted me.
I am thus wary of your claim that it has been addressed and the corrected information has been updated.
If the latter is true, all well and good but still find it strange that this seems to be the only channel that warrants any response from Mix Telematics.
As such, would recommend that you consider replacing the email address and telephone number on your invoices with the HelloPeter website url.
Trusting that, despite the false claim above, the matter has indeed been resolved.
Regards,
Stephen Broom
SB
Stephen B's update06 Sept 2024, 10:12
Reviewer Update
Good day,
Just to correct the above statement - no Corporate Consultant (or anyone else) from Matrix / Mix Telematics has contacted me.
I am thus wary of your claim that it has been addressed and the corrected information has been updated.
If the latter is true, all well and good but still find it strange that this seems to be the only channel that warrants any response from Mix Telematics.
As such, would recommend that you consider replacing the email address and telephone number on your invoices with the HelloPeter website url.
Trusting that, despite the false claim above, the matter has indeed been resolved.
Regards,
Stephen Broom
Just to correct the above statement - no Corporate Consultant (or anyone else) from Matrix / Mix Telematics has contacted me.
I am thus wary of your claim that it has been addressed and the corrected information has been updated.
If the latter is true, all well and good but still find it strange that this seems to be the only channel that warrants any response from Mix Telematics.
As such, would recommend that you consider replacing the email address and telephone number on your invoices with the HelloPeter website url.
Trusting that, despite the false claim above, the matter has indeed been resolved.
Regards,
Stephen Broom
SB
Stephen B's updateReviewer Update
06 Sept 2024, 11:04Have since been contacted both telephonically and confirming email by a Corporate Customer Care Team Leader who appears to have gone out of her way to resolve the matter and also institute an additional beneficial report on the system health. Her prompt response and resolution are greatly appreciated.
SB
Stephen B's update06 Sept 2024, 11:04
Reviewer Update
Have since been contacted both telephonically and confirming email by a Corporate Customer Care Team Leader who appears to have gone out of her way to resolve the matter and also institute an additional beneficial report on the system health. Her prompt response and resolution are greatly appreciated.
Matrix Vehicle Tracking's replyOfficial
09 Sept 2024, 08:33Good Day Stephen Broom,
Thank you so much for reaching out!
We’re thrilled to hear your positive feedback. it’s great to hear about your experience.
Thanks again for your kind words!
Best Regards,
Customer Care Team
***
Customer Care Team
***
Matrix Vehicle Tracking's reply09 Sept 2024, 08:33
Official
Good Day Stephen Broom,
Thank you so much for reaching out!
We’re thrilled to hear your positive feedback. it’s great to hear about your experience.
Thanks again for your kind words!
Best Regards,
Customer Care Team
***
Customer Care Team
***