1 reviews | Active since Apr 2013
Hell no!
In all my years on this planet I've never come across this level of customer (dis)service from any other company. Dreadful. **********. Shocking. I regret the day I decided to become a customer of Matrix. For about a year now I've been trying to resolve the matter of a vehicle that was no longer on their network for 5 years but deducted from my bank account. Phone call after phone call. E-mail after e-mail. Disappointment after disappointment. I would be ashamed if I was an employee of this substandard company. They owe me close to R14 000. Trying to escape from the nightmare, I sent a cancellation e-mail a few weeks ago for my other vehicle that is still in their network. Surprise surprise... Total silence. Will this be resolved during my lifetime? Somehow I doubt it.
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Kind Regards
Noluthando MabasoCustomer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Kind Regards
Noluthando MabasoCustomer Care Department
***