VM
Vuyisile M

1 reviews | Active since Nov 2019

04 Nov 2019, 14:32

Harrasment and ******ion

I had a contract with mix telematics since 2018 January, about 5 months ago they called telling me my device is offline and my contract has expired. I told them to just cancel my contract as it has already expired and not bother fixing the device... My request has fallen over many deaf ears because I keep getting calls from them telling me about my device being offline. I keep telling them to cancel, today they called again. When I tell them to refer to previous calls and cancel then suddenly there is a cancellation fee. The consultant even hung up on me as I was asking questions.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Nov 2019, 16:23
Official
Good Day Vuyisile M

Kindly note that we did try to contact you on ***,however we have been unsuccessful.

Please be advised that your cancellation request was processed and your account has been escalated to our Finance department for the necessary credits to be processed in order to enable us to have the outstanding balance on your account cleared .

Please accept our apologies for the inconvenience caused.

Kind Regards,
Kaya Payi
Customer Care Department
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