1 reviews | Active since Apr 2015
Harassment - Pathetic !!
They don't deserve even -1 star. I cancelled MX3 x 2 contracts on the 28/06/2023.they immediately removed my cars on their books because when I went on the App, they were no longer there. They even sent me an email for "confirmation of cancellation" but to my surprise, they're sending me emails for outstanding amount, for what? Beginning of July they said that I still have to pay for July (since we pay in advance). The accounts lady there said since we're paying in advanced, I need to pay the invoice for that 1 month notice, which I then made a direct payment on the 11/07/2023. on the 03/08/2023, I was surprised to receive a statement with now July invoice (which is for August service, since we pay in advanced). I called them to asked them on why... They've got no idea, just useless consultants behind the phone nje. I paid for the whole July without their devices on my cars, now they want me to still pay for August for what because there's another company's devices in my cars. Matrix Telematics sucks big time. They need to get their business straight. They're like lice, sucking people's blood and harassing them to their best of their abilities They seems to be enjoying this.
I wish people would open their eyes and never do business with Matrix until it shuts down. They don't deserve to be dealing people.
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and account's department has assisted with payment arrangements.
Regards,
Customer Care Department
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Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and account's department has assisted with payment arrangements.
Regards,
Customer Care Department
***
