TT
Tshegofatso T
1 reviews | Active since Oct 2023
03 Oct 2023, 09:43
Harassment
Since last year I sold my car and called telematrix to cancel their services they demanded money from me I did pay. Early this year they handed my account to attorneys I paid the attorneys too and today 03.10.2023 they sent me a bill saying I own them. I feel harassed
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Matrix Vehicle Tracking's replyOfficial
03 Oct 2023, 13:48Good Day Tshegofatso Tshego ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Cancellations Department consultant has been in contact with you and escalated the matter to our Finance Department for approval the credit note in order to update the account status to current.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Cancellations Department consultant has been in contact with you and escalated the matter to our Finance Department for approval the credit note in order to update the account status to current.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Oct 2023, 13:48
Official
Good Day Tshegofatso Tshego ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Cancellations Department consultant has been in contact with you and escalated the matter to our Finance Department for approval the credit note in order to update the account status to current.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Cancellations Department consultant has been in contact with you and escalated the matter to our Finance Department for approval the credit note in order to update the account status to current.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***