1 reviews | Active since Oct 2011
Happily taking monthly instalment without tracking car
We have a car that has had a tracker in it since it was new in 2012. Matrix have happily been taking monthly billing since then. When we called them to get a status on our vehicle, they say it is a legacy tracker and they cant communicate with it. They cant tell us when last they received a signal and what they plan to do about it. The call centre is useless and the team leader is off for the day. Please can a decision maker communicate with us and resolve the issue urgently
Dear Mr Eadie
We acknowledge your post and have noted the content.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to the telephonic discussion earlier and confirm that your query has been addressed and resolved.
Please do not hesitate to contact me should you require further assistance.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Mr Eadie
We acknowledge your post and have noted the content.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to the telephonic discussion earlier and confirm that your query has been addressed and resolved.
Please do not hesitate to contact me should you require further assistance.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***