Hellopeter
Share Your Experience
MB
Michael B

1 reviews | Active since Feb 2017

21 Jun 2024, 15:19

Handing out one Star is one too many Matrix offers the worst customer service I have ever experienced

Handing out one Star is one too many Matrix offers the worst customer service I have ever experienced. In December of 2023 I logged a complaint regarding a faulty tracker unit Now, 6 months later, this matter still has not been resolved Seldom have I experienced collective incompetence like this

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply21 Jun 2024, 15:45
Official
Good Day Michael Brand ,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
*** 
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply24 Jun 2024, 11:59
Official
Good Day Michael Brand ,

Thank you for allowing us the opportunity to speak to you regarding your query.

Kindly note that we did try to get in contact with you however we were unsuccessful.

Please let us know the best time to reach you or share an alternate contact number with us.

Regards,
Customer Care Department
***