MS
Melezwa S

1 reviews | Active since Nov 2024

22 Nov 2024, 13:46

Gross Service

I have the worst experience with Mix Telematics. Met a sales person at Khayelitsha mall selling a Beame product of their and promised i will get a call to discuss the product. Never got a call or a contract to sign, they just sent someone to install the device. after a number of attempts to try and reach them i decided to cancel their service. Sent an email in March for a cancelation and i never received any response until today but they keep billing me and flagged my credit report. I have now decided to contact the Ombuds department.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply22 Nov 2024, 16:38
Official
 
Good day  Melezwa Sidingane

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
 
Please anticipate feedback shortly.

Regards,
Customer Care Department
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