SS
Siphokazi S

1 reviews | Active since Jun 2019

26 Jun 2025, 09:27

Give me the proof of Contract Term and Cancellation fee breakdown.

I rarely leave reviews, but I feel compelled to share my experience to warn others. My dealings with this vehicle tracking company have been nothing short of frustrating and unprofessional.

First, I attempted to cancel my contract per their cancellation methods, only to be met with poor customer service and an evasive response. Despite multiple requests, the company failed to provide clear proof of the contract terms they claimed I was still bound by, along with the ridiculous cancellation fees that do not align with the breakdown clearly provided on their website. Every time I have requested feedback, I was ignored with no resolution in sight.

The worst part? They continued to ********ly debit my account for services I am no longer using. I had clearly communicated my intent to cancel, and yet they still charged me without consent. This feels like a blatant disregard for both ethical business practices and consumer rights.

Save yourself the stress and money—there are far more transparent and customer-oriented companies out there. I strongly advise against using this service!!!

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply26 Jun 2025, 10:26
Official
Good day Siphokazi Sikutshwa

Thank you for your submission. 

This confirms receipt of your query. As per your contract with Mix Telematics, you've entered into a 36-month agreement, and terminating before completion may incur a settlement fee. In a case the vehicle is written off we will need to do a unit replacement into a replacement vehicle. 

We hope this clarifies your query. For further assistance, feel free to email us or message us on Facebook.

Best regards
Customer Care Department 
*** 
SS
Siphokazi S's update26 Jun 2025, 10:33
Reviewer Update
No, It does not clarify my query.

I have asked for a copy of the Agreement, where the term was confirmed as well as the breakdown of the settlement fee that was 2.5 times the amount stipulated on your Terms & Conditions website breakdown for cancellation within the 7-12 month period.

I have emailed numerous times from the 29th of May with no further response from your term till this review.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply26 Jun 2025, 10:36
Official
Good day Siphokazi

Thank you for the reply

An email with the detailed terms and conditions will be sent shortly. 

Best regards
Customer Care Department 
***