JT
Jolani T
1 reviews | Active since Feb 2019
28 May 2019, 10:46
Getting Billed even though everything is cancelled , nothing gets sorted !!!!
I have been billed for the 3 time for something that has been cancelled , I have been calling and emailing for someone to correct this and ever time they say they will sort it and it is never sorted and every month I am billed and it is added to my bill that there should not be. I joined 10/04/2019 and 11/04/2019 I cancelled it is less than a day and I cant get this cancellation sorted. So sick and tired of this company, I got the cancellation email everything but they keep saying that they cant sort this out only the accounts department can and ever time I try and call I never get through and account still is not sorted. Worst company ever !!!!!! NO Service and useless !
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
28 May 2019, 10:51 Good Day Jolani T
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply28 May 2019, 10:51
Official
Good Day Jolani T
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
28 May 2019, 16:36Good Day Jolani T
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
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Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply28 May 2019, 16:36
Official
Good Day Jolani T
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***