Get your records updated and stop threatening me with legal action

I am frustrated with this company for sending me threatening messages about my account. My payments are up to date and I am on your bronze plan yet you still threaten me with messages because you have not updated your records. You are still changing the wrong amounts even though I have called and sent several messages. Your phones go unanswered and your emails seem to go into a black hole. I managed to get through to sales and as soon as your consultant heard about my problem he transferred me to a number that does not even get answered!