MC
M. Ce
1 reviews | Active since Apr 2017
03 Nov 2023, 13:27
Get the message!!!
My 36 months contract with them ended. They are the ones who even called to remind me, and ask if they should cancel or if I still wanted to proceed with them. I clearly asked them to cancel. Next thing I know, they said I owe them 2 months instalments. How?? Fine, I paid! Guess what, these idiots still reflect on my Clear Score and have messed up my record! They are still sending me communication calling me their client. Honestly, when does it end??? Our contract ended. How am I still your client? Based on which contract??? Take me out of your system. *******.
Helpful (0)
Replies (1)0
Replies (1)Matrix Vehicle Tracking's replyOfficial
03 Nov 2023, 14:30 Good Day Mbhoni Chauke,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated to our Finance Department for approval.
Kindly note that the refund will be processed next week Friday.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated to our Finance Department for approval.
Kindly note that the refund will be processed next week Friday.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Nov 2023, 14:30
Official
Good Day Mbhoni Chauke,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated to our Finance Department for approval.
Kindly note that the refund will be processed next week Friday.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated to our Finance Department for approval.
Kindly note that the refund will be processed next week Friday.
Regards,
Customer Care Department
***
