KB
Karien B
1 reviews | Active since Jan 2020
30 Nov 2020, 09:11
Get a grip!
I have cancelled my services already in July 2020. For a month, no debit order. But then it started again even though I have send notices emails and tried phoning. It seems as if they just can't get it right. PLEASE fix this and stop trying to take money off my account via debit orders which is ********.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
30 Nov 2020, 11:35Good Day Karien B
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated and the outstanding amount is for the August billing.
Please forward proof of payment once payment is made to clear the arrears.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated and the outstanding amount is for the August billing.
Please forward proof of payment once payment is made to clear the arrears.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Nov 2020, 11:35
Official
Good Day Karien B
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated and the outstanding amount is for the August billing.
Please forward proof of payment once payment is made to clear the arrears.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated and the outstanding amount is for the August billing.
Please forward proof of payment once payment is made to clear the arrears.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***