Geoloc Movement error

To whom it may concern<br> <br> Every time i start my vehicle I get a geoloc movement, there is obviously a fault in the vehicle. This has been happening since November 2014 Every time the reaction centre calls me i log a request for them to get someone to contact me to get the unit replaced. This has never been done.<br> <br> Furthermore every time I call you customer care number i wait a ridiculous amount of time to speak to an agent. Obviously there are alot of people with issues with Matrix as you dont seem to have enough staff to take the call load. On the rare occasion i get an agent I explain the issue and they say they will get someone to call me back to arrange fixing. This has never happened! The last call where I got through ref number is: ***<br> <br> Your product is inferior and you customer service is even worse. I pay good money for a service and working product and you are not delivering on that. Matrix is not the only vehicle tracking service in SA! If this is not sorted out by the end of the week i will be moving all my vehicles (5) to another company!<br> <br> Regards <br> Mr Osher