1 reviews | Active since Apr 2010
GeoLoc disappointment
As a client of Matrix for over 3yrs I am writing this with sheer disappointment with your GeoLoc feature. On the 27th or 28th of October I went inside a mall for shopping and turned my GeoLoc on. Upon my return, I had forgotten to disable it and drove of. I even went to a drive thru with a long queque until I drove home. It was only when I got home that I received a call from Matrix about my GeoLoc.
In my disappointment, this means that Matrix Tracking company is not a company to deal with as their response time is way slow. By this time, my car would have been half way to a long distance or been stripped apart and all gadgets (Matrix Equipment) removed. This has now shown me that Matrix is not the right company to deal with.
Yesterday, 01-Novemeber I decided to test the GeoLoc again. Swithed it on and started the car. Did not even get a call regarding the GeoLoc. WOW!
Thank you for taking my call.
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
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Thank you for taking my call.
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Thank you for taking my call.
We can confirm that your query has been resolved.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking my call.
We can confirm that your query has been resolved.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***