DN
Daqua N
1 reviews | Active since Oct 2018
19 Jan 2022, 14:21
GeoAlert & Panic button Faulty- NOT SAFE AT ALL!
I called the call centre on Monday advising them that the Geolock is faulty as every now and then it automatically alerts at 02:04 or 02:09am which is the worst thing ever as you think the car is being stollen. But when I check everything is still fine. Now the panic button is also faulty and geo went off again today at 02:04!
I am livid livid at this moment. The technical team said they will investigate and get back to men yesterday morning, however I am still wiating for the call. An email was sent after the geo allert with case number ***6. Can someone assist me urgently because this is not safe at All!
Helpful (0)
Replies (10)0
Replies (10)
Matrix Vehicle Tracking's replyOfficial
19 Jan 2022, 16:17Good Day Daqua N
Thank you for taking our call and allowing us the opportunity to investigate your query.
Kindly be advised that our Sales Department consultant will be in contact to make the necessary arrangements for the unit to be upgraded as discussed.
Please accept our apologies for the inconvience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for taking our call and allowing us the opportunity to investigate your query.
Kindly be advised that our Sales Department consultant will be in contact to make the necessary arrangements for the unit to be upgraded as discussed.
Please accept our apologies for the inconvience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Jan 2022, 16:17
Official
Good Day Daqua N
Thank you for taking our call and allowing us the opportunity to investigate your query.
Kindly be advised that our Sales Department consultant will be in contact to make the necessary arrangements for the unit to be upgraded as discussed.
Please accept our apologies for the inconvience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for taking our call and allowing us the opportunity to investigate your query.
Kindly be advised that our Sales Department consultant will be in contact to make the necessary arrangements for the unit to be upgraded as discussed.
Please accept our apologies for the inconvience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
DN
Daqua N's updateReviewer Update
23 Jan 2022, 08:55I got an email advising of an increase while my devise is still faulty and I'm still waiting for a call from sales. So you are after money and no customer service!
DN
Daqua N's update23 Jan 2022, 08:55
Reviewer Update
I got an email advising of an increase while my devise is still faulty and I'm still waiting for a call from sales. So you are after money and no customer service!
DN
Daqua N's updateReviewer Update
24 Jan 2022, 11:53I have been trying to call sales for an hour and I cannot get through yet you will be in a hurry to debit money from my account for a bad service and a unit that is not working. Please sort this out ASAP!
DN
Daqua N's update24 Jan 2022, 11:53
Reviewer Update
I have been trying to call sales for an hour and I cannot get through yet you will be in a hurry to debit money from my account for a bad service and a unit that is not working. Please sort this out ASAP!
Matrix Vehicle Tracking's replyOfficial
24 Jan 2022, 16:29Good Day Daqua N
We can confirm that an agent did get in contact with you and arrangements have been made for an upgrade.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and arrangements have been made for an upgrade.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Jan 2022, 16:29
Official
Good Day Daqua N
We can confirm that an agent did get in contact with you and arrangements have been made for an upgrade.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and arrangements have been made for an upgrade.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
DN
Daqua N's updateReviewer Update
27 Jan 2022, 10:18This is nonsense now. I am still waiting for a call to fit in the upgrade! But when yal take your money you do it fast but I must beg for service this is *******! 11 Days later and still dealing with this ****. Can someone sort this out ASAP!
DN
Daqua N's update27 Jan 2022, 10:18
Reviewer Update
This is nonsense now. I am still waiting for a call to fit in the upgrade! But when yal take your money you do it fast but I must beg for service this is *******! 11 Days later and still dealing with this ****. Can someone sort this out ASAP!
Matrix Vehicle Tracking's replyOfficial
28 Jan 2022, 08:41Good Day Daqua N
We can confirm an agent did get in contact with you and has made arrangements for the fitting.
We do apologize for the inconvenience caused.
Regards,
Customer Care Department
***
We can confirm an agent did get in contact with you and has made arrangements for the fitting.
We do apologize for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Jan 2022, 08:41
Official
Good Day Daqua N
We can confirm an agent did get in contact with you and has made arrangements for the fitting.
We do apologize for the inconvenience caused.
Regards,
Customer Care Department
***
We can confirm an agent did get in contact with you and has made arrangements for the fitting.
We do apologize for the inconvenience caused.
Regards,
Customer Care Department
***
DN
Daqua N's updateReviewer Update
28 Jan 2022, 09:10No, got a call yesterday from Cape Town advising that an agent will contact me by 4pm to arrange fitting and it didn't happen but you will be very quick to take your cash. THIS BACK AND FORTH IS NOW ANNOYING THE LIVING OUT OF ME!
DN
Daqua N's update28 Jan 2022, 09:10
Reviewer Update
No, got a call yesterday from Cape Town advising that an agent will contact me by 4pm to arrange fitting and it didn't happen but you will be very quick to take your cash. THIS BACK AND FORTH IS NOW ANNOYING THE LIVING OUT OF ME!
Matrix Vehicle Tracking's replyOfficial
31 Jan 2022, 09:11Good Day Daqua N
We do apologize for the inconvenience caused.
Regards,
Customer Care Department
***
We do apologize for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply31 Jan 2022, 09:11
Official
Good Day Daqua N
We do apologize for the inconvenience caused.
Regards,
Customer Care Department
***
We do apologize for the inconvenience caused.
Regards,
Customer Care Department
***
DN
Daqua N's updateReviewer Update
02 Feb 2022, 11:12Your service is really pathethic. You guys just debited R223.63 insteand of R200.75 which is the the amount of the upgraded unit and I have in writing on the letter that was sent to Me. Can you guys just Fix this ****! its been going on for too long. Absolutely disgusted by all of this!
DN
Daqua N's update02 Feb 2022, 11:12
Reviewer Update
Your service is really pathethic. You guys just debited R223.63 insteand of R200.75 which is the the amount of the upgraded unit and I have in writing on the letter that was sent to Me. Can you guys just Fix this ****! its been going on for too long. Absolutely disgusted by all of this!
Matrix Vehicle Tracking's replyOfficial
02 Feb 2022, 12:22 Good Day Daqua N
The billing is for the old unit which was replaced on the 29th of January.
The new unit will only bill from March onwards.
Regards,
Customer Care Department
***
The billing is for the old unit which was replaced on the 29th of January.
The new unit will only bill from March onwards.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Feb 2022, 12:22
Official
Good Day Daqua N
The billing is for the old unit which was replaced on the 29th of January.
The new unit will only bill from March onwards.
Regards,
Customer Care Department
***
The billing is for the old unit which was replaced on the 29th of January.
The new unit will only bill from March onwards.
Regards,
Customer Care Department
***