Gatvol with Beame

Unfortunately I can not rate zero stars because if I could I would.

They contract some other company to contact you to offer upgrades so they offered me a R99 deal which is R20 more than I am paying presently. Cool why not. After 20 minutes on the phone the guys says sorry the deal is R159 so I said no I’m sorry I can afford R99. Anyway he says someone will call me back to waste more of my time.

Also the WhatsApp line has been out of order for weeks now and I’ve sent numerous web and email communications with no resolve. I got the automatic response with reference number.

I emailed asking for a statement and they sent me a blank one.

If this is the level of service they provide how can I be assured that when my car gets hijacked or ****** they will do what they promise.

I sent cancellation email on the 9th April 2025 and received no confirmation of receipt. I had to call the debtors department to confirm they had received my email which they had advised was received. My account is in credit so I’m assuming they will charge me pro rata or bill me until the end of the month. I had to call back again today (14/04) and still haven’t received any confirmation of cancellation.

I’m done.

Email sent to cancellations

“ Reason for Cancelling. I have received no service from Matrix in regard to my Beame I have sent emails with no response; its an entry level device and have looked around for better options that will suit my needs and financial situation. Also not happy with being contacted by some other company on behalf of beame matrix to upgrade my device and contract.

My account should be in credit so please advise as to how and when you will refund me.

Many Thanks”

Companies think they can just provide mediocre service and the consumers will accept it. I’m sorry but this is not on. If you pay for a service you should get the required service else as consumers we need to show these companies there are consequences for poor service.