BR
Bron R
1 reviews | Active since Aug 2019
08 Feb 2024, 10:18
FRUSTRATING TO GET HOLD OF
Mixtelematics call centre is horrible and will frustrate you. I have spent over an hour trying to get hold of a certain department. 8 calls with each call being redirected and ended up with someone hanging up. I begged each person before they redirected me to please not hang up....They are very quick to answer sales calls but if you need anything else get ready for a your call to be ended. Seems like people are too lazy to assist or do not care?
So if you need a sales person to sell you something they will answer quickly....
I am have been a loyal BEAME client for many years. I will be cancelling my BEAME.......That is if it is possible to get hold of them to cancel it.
Hopefully all of the 8 calls are recorded where they will hear me begging them not to hang up.
Helpful (0)
Replies (5)0
Replies (5)BR
Bron R's updateReviewer Update
08 Feb 2024, 13:14I would like to thank Caroline who went to extra mile to make sure the correct department was reachable. She was so kind as to help me with the email address of the relevant person I was looking to contact. She also sent an email to the department I was looking to get hold of. She even called back to see if I was assisted. Thank you Caroline! Caroline was so attentive she noticed there was information that needed to be updated and offered to update it. Give credit where credit is due. Overall score of Caroline - 5 Star
BR
Bron R's update08 Feb 2024, 13:14
Reviewer Update
I would like to thank Caroline who went to extra mile to make sure the correct department was reachable. She was so kind as to help me with the email address of the relevant person I was looking to contact. She also sent an email to the department I was looking to get hold of. She even called back to see if I was assisted. Thank you Caroline! Caroline was so attentive she noticed there was information that needed to be updated and offered to update it. Give credit where credit is due. Overall score of Caroline - 5 Star
Matrix Vehicle Tracking's replyOfficial
08 Feb 2024, 13:24Good Day Bron Van Rensburg
Thank you for bringing the matter to our attention.
We confirm that our HR Department did get in contact with and assissted with your query.
Regards
Customer Care Department
***
Thank you for bringing the matter to our attention.
We confirm that our HR Department did get in contact with and assissted with your query.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Feb 2024, 13:24
Official
Good Day Bron Van Rensburg
Thank you for bringing the matter to our attention.
We confirm that our HR Department did get in contact with and assissted with your query.
Regards
Customer Care Department
***
Thank you for bringing the matter to our attention.
We confirm that our HR Department did get in contact with and assissted with your query.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
08 Feb 2024, 13:25Good Day Bron Van Rensburg
Thank you kindly for the positive feedback.
Much appreciated.
Regards
Customer Care Department
***
Thank you kindly for the positive feedback.
Much appreciated.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Feb 2024, 13:25
Official
Good Day Bron Van Rensburg
Thank you kindly for the positive feedback.
Much appreciated.
Regards
Customer Care Department
***
Thank you kindly for the positive feedback.
Much appreciated.
Regards
Customer Care Department
***
BR
Bron R's updateReviewer Update
08 Feb 2024, 13:54Yes after hours of frustration. Thank goodness for Caroline as Melissa from HR hung up on my first call and after Caroline sent the message to HR and I had to email Melissa did Melissa eventually call. She sounded very irritable on the call and she hung up towards the end of the call again. I sent an email with full details to Melissa in regards to my inquiry before called me and when she called it was obvious she didn't read the email as she kept talking about something I was not inquiring on. You are welcome to review the call. Mixtelematics has still not addressed the horrible experience it was to get to the right department.
BR
Bron R's update08 Feb 2024, 13:54
Reviewer Update
Yes after hours of frustration. Thank goodness for Caroline as Melissa from HR hung up on my first call and after Caroline sent the message to HR and I had to email Melissa did Melissa eventually call. She sounded very irritable on the call and she hung up towards the end of the call again. I sent an email with full details to Melissa in regards to my inquiry before called me and when she called it was obvious she didn't read the email as she kept talking about something I was not inquiring on. You are welcome to review the call. Mixtelematics has still not addressed the horrible experience it was to get to the right department.
Matrix Vehicle Tracking's replyOfficial
09 Feb 2024, 11:11Good Day Bron Van Rensburg
We confirm that your query has now been resolved.
Regards
Customer Care Department
***
We confirm that your query has now been resolved.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Feb 2024, 11:11
Official
Good Day Bron Van Rensburg
We confirm that your query has now been resolved.
Regards
Customer Care Department
***
We confirm that your query has now been resolved.
Regards
Customer Care Department
***