Frustrating Cancellation Experience!!!

I am extremely disappointed with the service I have received from Matrix Tracking.

I have made numerous attempts to cancel my tracking contract and have followed every instruction provided by Matrix. I paid the required cancellation fee and promptly emailed proof of payment, yet the cancellation has still not been processed.

As a direct result of this delay, the sale of my vehicle is now being negatively affected. The prospective buyer is understandably concerned about purchasing a vehicle that still has two active tracking devices linked to it, creating unnecessary security and ownership concerns.

What is most frustrating is that I have comp**** with all requirements on my side, but Matrix has failed to complete what should be a straightforward cancellation process. The lack of urgency, communication, and follow-through has caused unnecessary stress and has placed an important vehicle sale at risk.

I expected a far higher standard of customer service from a company operating in the vehicle security industry. Based on my experience, I cannot recommend Matrix Tracking to others. Customers should not have to repeatedly chase a company to action a cancellation after payment has already been made.