Frustrating and Pathetic Service

After submitting 30 days notice on 04 September 2025 for one of my vehicles, I recieved acknowledgment with ref number. On 10 September 2025, recieved an email, indicating my email has just recieved and cancelation will be in place as from 10 Oct 2025. I don't mind paying the Pro Rata for the 4 days of the new month, but now Matrix is extending the Pro Rata with 6 days. Sorry, unacceptable.

Upon phoning them, don't even try. No answer at all and when they answer, they will put you on hold which happened with me for about 5 times and time been put on hold was for between 5 - 10 minutes. Eventually they called me back, put me on hold again for 29 minutes and 55 seconds when decided to put down the phone. Till now, no response from them again and seems like have the aim to frustrate customers. So in short, to those think twice before approaching Mattix as your Service provider. Im worried should I ever have to approach them for assistance on my other vehicle still covered by them . Seriously looking around for another option and service provider.