Frustrated with Poor Service and Subscription Suspension

I am extremely frustrated with Matrix's handling of my request. Last week, I had to write a review just to get them to remove one car from my subscription, despite having requested this multiple times. I also informed them that I had stopped paying because I didn’t want to continue paying for a car I no longer own.

Now that the car has finally been removed, I’ve been waiting for an updated statement or invoice so that I can settle the outstanding amount. However, when I checked their app earlier today, I discovered that my entire subscription has been suspended. This means if any of my remaining cars are ******, I won't be able to retrieve them – all because of an issue that wasn’t my fault to begin with.

I urge Matrix to resolve this matter immediately, or I will have no choice but to switch to another service provider.