Frustrated new customer - Don’t join this tracker

Good day

I am so disappointed and upset with the lack of service and support from this company.

I recently joined Matrix and covered two of our vehicles, a car and a bike. Joined on the 2nd August 2024. Worst mistake!

I noticed that the bike kept showing offline on the app and tried logging a call to have it resolved but that has been fruitless. I emailed every email address I could get but just useless log numbers.

Trying to call any of the call centre numbers is wasting your time, you will wait until it cuts off and no one will call you back.

I was eventually called back on Saturday 16/11/2024 and I was advised that a call will be logged with a technician to come and repair the faulty device on the bike and I should expect a call from them in the new week but nothing. It’s already Friday and nothing has been done to assist me. My bike still has a faulty device and I still can’t get through to the customer care, I was told a certain someone from the repair department will give me a call back and still nothing.

I am so frustrated and regret signing up with this useless company, and now I’m wondering if an incident had to happen how will I be able to get hold of them.

I would advise you not to consider this tracking company for any of your vehicles to save you all the stress. Logged ***/11/2024 Logged ***/11/2024 Logged ***/11/2024

Still no call back still no assistance.