LG
Liven G
1 reviews | Active since Apr 2023
18 Jul 2023, 11:39
Frustrated customer
Atrocious service and under skilled accounts department that cannot compromise on a business decision and opt to rather lose a customer based on brainless thinking and pointless T's and C's.
1. I want to move the device from one vehicle to another and was told to pay R1500. 2. I opted to rather cancel and pay the R2000 cancelation fee. With 27 months left to pay equating tor the value of R4293 over this period.
However, with the above been said, Matrix refused to pay the changeover fee and opted to lose a customer along with a ROI of -+R5000 for the period forward.
As customer i would rather pay the R2000 and move to a tracking company that thinks further than their nose and goes all out for their customer.
I don't like to leave reviews of this nature, but their call Centre refuses to help.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
18 Jul 2023, 15:31Good Day Liven Govender,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Technical Department has been in contact with you and confirmed booking arrangements.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
We confirm that one of our Technical Department has been in contact with you and confirmed booking arrangements.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Jul 2023, 15:31
Official
Good Day Liven Govender,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Technical Department has been in contact with you and confirmed booking arrangements.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
We confirm that one of our Technical Department has been in contact with you and confirmed booking arrangements.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
LG
Liven G's updateReviewer Update
18 Jul 2023, 15:39Thank you for the feedback on this.
LG
Liven G's update18 Jul 2023, 15:39
Reviewer Update
Thank you for the feedback on this.
Matrix Vehicle Tracking's replyOfficial
19 Jul 2023, 09:26Good Day Liven Govender,
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Jul 2023, 09:26
Official
Good Day Liven Govender,
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Thank you for the positive feedback.
Regards,
Customer Care Department
***
LG
Liven G's updateReviewer Update
19 Jul 2023, 12:48Good day,
Technician came out this morning as discussed however the outcome was not a positive one.
1. Technician was pleasant and removed 1 tracking device however he could not find the beame device.
2. I was told by Customer services they cannot remove the other device and can only deactivate it from their side.
3. Technician said these devices can only work together. Where is the logic in this??? I know have 1 device in primary vehicle and 1 in secondary vehicle. Whats needed is for both devices to be in the secondary vehicle.
4. I have be pushed back and forth between technical support and customer support neither can give me an answer.
My instruction was that Matrix remove all their tracking devices from primary vehicle. if this is not done I will take legal action. You cannot just tell me this device will be deactivated. The vehicle is my property and I want it removed.
Seems like this is the only platform you guys react to. I personally will not recommend your services to anyone.
Technician came out this morning as discussed however the outcome was not a positive one.
1. Technician was pleasant and removed 1 tracking device however he could not find the beame device.
2. I was told by Customer services they cannot remove the other device and can only deactivate it from their side.
3. Technician said these devices can only work together. Where is the logic in this??? I know have 1 device in primary vehicle and 1 in secondary vehicle. Whats needed is for both devices to be in the secondary vehicle.
4. I have be pushed back and forth between technical support and customer support neither can give me an answer.
My instruction was that Matrix remove all their tracking devices from primary vehicle. if this is not done I will take legal action. You cannot just tell me this device will be deactivated. The vehicle is my property and I want it removed.
Seems like this is the only platform you guys react to. I personally will not recommend your services to anyone.
LG
Liven G's update19 Jul 2023, 12:48
Reviewer Update
Good day,
Technician came out this morning as discussed however the outcome was not a positive one.
1. Technician was pleasant and removed 1 tracking device however he could not find the beame device.
2. I was told by Customer services they cannot remove the other device and can only deactivate it from their side.
3. Technician said these devices can only work together. Where is the logic in this??? I know have 1 device in primary vehicle and 1 in secondary vehicle. Whats needed is for both devices to be in the secondary vehicle.
4. I have be pushed back and forth between technical support and customer support neither can give me an answer.
My instruction was that Matrix remove all their tracking devices from primary vehicle. if this is not done I will take legal action. You cannot just tell me this device will be deactivated. The vehicle is my property and I want it removed.
Seems like this is the only platform you guys react to. I personally will not recommend your services to anyone.
Technician came out this morning as discussed however the outcome was not a positive one.
1. Technician was pleasant and removed 1 tracking device however he could not find the beame device.
2. I was told by Customer services they cannot remove the other device and can only deactivate it from their side.
3. Technician said these devices can only work together. Where is the logic in this??? I know have 1 device in primary vehicle and 1 in secondary vehicle. Whats needed is for both devices to be in the secondary vehicle.
4. I have be pushed back and forth between technical support and customer support neither can give me an answer.
My instruction was that Matrix remove all their tracking devices from primary vehicle. if this is not done I will take legal action. You cannot just tell me this device will be deactivated. The vehicle is my property and I want it removed.
Seems like this is the only platform you guys react to. I personally will not recommend your services to anyone.
LG
Liven G's updateReviewer Update
20 Jul 2023, 12:12Still waiting for someone to contact me?????
LG
Liven G's update20 Jul 2023, 12:12
Reviewer Update
Still waiting for someone to contact me?????