FRUSTRATED CUSTOMER

Good day This is the most frustrating tracking company, I regret joining. It has been two months now, waiting for my panic button and yet my statement they charging me for it. Secondly, my app is not even accessible. I cannot even see the car nothing. I called numerous times complaining and requesting for assistance but still no assistance has been granted. I also requested my contract to be cancelled by the lady called Keletso but still I have not received any feedback from her. Instead I receive a statement that has charged me twice from the agreed amount. The services that you have promised have not been delivered yet when I want to cancel my contract. You telling me about a 24 months policy. The same policy that says if only the services have been provided. I have also requested for the policy that states if a customer has not received the full services as promised what needs to happen? I have requested for the recordings for all my calls and the calls that I received. I am still waiting as I would like to take this matter further. I cannot be a first time customer and already frustrated over services, I am not receiving. Your services are very poor starting from reception to the account personnel's who deal with customer complains. I do not require any apology but just a cancellation of my contract. I would never in my entire life recommend your services to any customer.