Frustrated by the system

I had my unit installed in early January and, based on the excellent service at the time, I was persuaded to subscribe to the highest service package. Unfortunately, this decision has proven to be disappointing. Since installation, the Geolock function has either failed to operate or taken approximately 20–25 minutes to respond.

When the response team contacts me to verify an alarm and I explain the situation, I am repeatedly informed that a case will be logged for resolution. However, no follow-up or corrective action has taken place. I have contacted the call centre on numerous occasions, only to be told that there is no issue on their end and that I must contact another department. This cycle continues without resolution.

I test my unit on a daily basis, and the ongoing issues, coupled with the lack of effective support, have become increasingly frustrating