OT
Ofentse T
1 reviews | Active since Sept 2019
23 Jan 2026, 13:29
Frustated
My bikes were ******, and this was duly reported to your Recovery department. Despite this formal report, I continue to receive calls and invoices alleging outstanding payments. This is unacceptable.
Kindly explain how a customer can be billed for beams/devices that are no longer operational due to theft. Furthermore, why is your system unable to detect that these devices have been inactive for an extended period?
Continuing to issue invoices and demand payment under these circumstances amounts to unfair billing and daylight *******. It is even more concerning that you now intend to blacklist me for devices that are confirmed to be ****** and non-functional.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
23 Jan 2026, 14:40Good day Ofentse Teffo
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
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Matrix Vehicle Tracking's reply23 Jan 2026, 14:40
Official
Good day Ofentse Teffo
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
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Ofentse T's updateReviewer Update
25 Feb 2026, 11:19On 23 January 2026, after raising my complaint, I received a call from one of your agents, Claudia Abrahams. I clearly explained my concerns to her, and she committed to investigating the matter and providing feedback by 27 January 2026. To date, I have received absolutely no response. I even sent a follow-up email when she failed to revert to me, but that was also ignored.
This level of service is completely unacceptable. I would not recommend this company to anyone. The customer service is extremely poor, and my experience has been nothing short of frustrating. Some agents are rude and unprofessional when speaking to customers, and others simply disconnect calls without resolving the issue.
I have been reporting this matter for over a year, yet invoices continue to be issued for services that are not working. To make matters worse, the account has now been escalated to debt review. This is both unfair and unreasonable. How can you justify billing a customer for services that have been confirmed as non-functional? Your own technical team inspected the matter and confirmed that all my devices are no longer working.
I expect this matter to be resolved urgently. Continuing to bill me and escalate the account despite clear evidence of service failure reflects serious shortcomings in your internal systems and customer care processes
OT
Ofentse T's update25 Feb 2026, 11:19
Reviewer Update
On 23 January 2026, after raising my complaint, I received a call from one of your agents, Claudia Abrahams. I clearly explained my concerns to her, and she committed to investigating the matter and providing feedback by 27 January 2026. To date, I have received absolutely no response. I even sent a follow-up email when she failed to revert to me, but that was also ignored.
This level of service is completely unacceptable. I would not recommend this company to anyone. The customer service is extremely poor, and my experience has been nothing short of frustrating. Some agents are rude and unprofessional when speaking to customers, and others simply disconnect calls without resolving the issue.
I have been reporting this matter for over a year, yet invoices continue to be issued for services that are not working. To make matters worse, the account has now been escalated to debt review. This is both unfair and unreasonable. How can you justify billing a customer for services that have been confirmed as non-functional? Your own technical team inspected the matter and confirmed that all my devices are no longer working.
I expect this matter to be resolved urgently. Continuing to bill me and escalate the account despite clear evidence of service failure reflects serious shortcomings in your internal systems and customer care processes