1 reviews | Active since Nov 2020
From bad to worse - Incompetency at its best
After I sent numerous emails and tried calling a couple times. I was not assisted, I then published a review on hellopeter I was immediately attend to as expected, of course that's what it takes for them to take customer seriously.
I thought the worse was over and my matter will be sorted and that my money would be paid back. To my surprise early this month I received an email saying that my all my packages I took were canceled and that I had to pay almost R3000 to cancel my contract.
All I ever wanted was to upgrade from Beame to MX2, what I got was double debit fro both packages, when I complained and enquired in December I was promised I would be sorted and that the Beamie would be canceled, and money would be paid back. Now the MX2 is canceled and I owe them money.
WHAT A COMPANY AND WHAT A SERVICE!!!!
Thank you for taking my call and providing me the opportunity to resolve your query.
As per our discussion the MX2 tracking system is still active and credits were processed and posted on your account to go towards your MX2 system.
We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
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Thank you for taking my call and providing me the opportunity to resolve your query.
As per our discussion the MX2 tracking system is still active and credits were processed and posted on your account to go towards your MX2 system.
We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***