MG
Mervyn G

1 reviews | Active since Feb 2020

17 Feb 2020, 12:38

********** renewal of Policy

I have had similar poor/********** activities on my Mix Telematics account. I cancelled the account in October 2018 after selling my wife's vehicle, and in the same month received a Vehicle Installation Confirmation.

This was followed by payments deducted from my account for the "new" installation which I reversed. I also sent numerous emails and the only response is a new "Case Number" after every objection. In January 2019 I received a cancellation confirmation but it seems like the ********** invoices were never reversed. I have now received a "Notice of Handover" for an amount of R351. Again only response from my email containing all the correspondence evidence is a Case Number. This is a shocking company to deal with.

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply17 Feb 2020, 15:51
Official
Good Day Mervyn G

We have been trying to get a hold of you.

Please provide with an appropriate time to contact you or an alternative number to call you on.

Regards,
Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply21 Feb 2020, 18:22
Official
Good Day Mervyn G

We can confirm that the issue has been resolved.

Regards,
Kaya Payi
Customer Care Department
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