********** marketing and horrible customer service

A ********** contract was conducted by their agents. I reached out to the company several times with no clear response and feedback.

The agent did not inform me of the product his providing and did not state at the beginning of the call that his from baematrix. He spoke of my car tracking device having a problem and needing to be re-installed as they could not locate it, unsuspectingly I thought he was from Car Track, as I have a car track tracking device in my car. He was actually lying and this was him entering into a contact with me.

I asked the insurer since he called for the update of the car track device in my car as he said, I would like to understand when was the first one ever installed and where did he get any information of my tracking device not working?

I had never heard of baematrix before and I had never inquired for a quote or anything. I would like to understand where he sourced my information from and how he came up with the story of my "car tracking" device not being detected.

He never explained the product he was selling to me, when I called in the cancellations department, I heard it's a 36month fixed contract, where in the call did he explain that?

I want to know what is the standard procedure of your call center guys when they call prospective clients, do they not state from which insurer they are from at the beginning of the call? or do they just call and make up stories to get a person to agree to the terms and conditions? Is this even lawful? Is full disclosure not one of the requirements from the insurance ombudsman?

I still haven't gotten any response from them