KS
Karabo S
1 reviews | Active since Apr 2021
23 Apr 2021, 16:27
********** debit
This company has been debiting my account for 3 months now without my authorization, I have no contract with them and I don't know how they got my details, I've emailed them and no reply and yet I get threatening messages from their debt department. This is *****, how are they able to access my details without my consent, and now my credit is getting messed up due to their incompetence. I'm close to opening a ***** case should this not be dealt with.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
24 Apr 2021, 09:10Good Day Karabo S
We have been trying to get a hold of you but were unable to.
We have escalated your query for a copy of the contract and will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get a hold of you but were unable to.
We have escalated your query for a copy of the contract and will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Apr 2021, 09:10
Official
Good Day Karabo S
We have been trying to get a hold of you but were unable to.
We have escalated your query for a copy of the contract and will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get a hold of you but were unable to.
We have escalated your query for a copy of the contract and will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
KS
Karabo S's updateReviewer Update
24 Apr 2021, 12:14Thank you for responding, I really need this to be resolved, I'll be waiting for your call.
KS
Karabo S's update24 Apr 2021, 12:14
Reviewer Update
Thank you for responding, I really need this to be resolved, I'll be waiting for your call.
Matrix Vehicle Tracking's replyOfficial
28 Apr 2021, 10:21Good Day Karabo S
Thank you for taking my call.
As per our discussion I have sent an email to you with a copy of the contract. For further assistance please do not hesitate to reply back to the email.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
As per our discussion I have sent an email to you with a copy of the contract. For further assistance please do not hesitate to reply back to the email.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Apr 2021, 10:21
Official
Good Day Karabo S
Thank you for taking my call.
As per our discussion I have sent an email to you with a copy of the contract. For further assistance please do not hesitate to reply back to the email.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
As per our discussion I have sent an email to you with a copy of the contract. For further assistance please do not hesitate to reply back to the email.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
KS
Karabo S's updateReviewer Update
30 Apr 2021, 17:33Good day Kaya Payi,
Thank you for your call, I was able to get in contact with the car dealership and we were able to clear out the miscommunication.
Your prompt response and assistance to the issue is highly appreciated, thank you again for your assistance in resolving the matter.
Kindest regards
Karabo Shekeshe
Thank you for your call, I was able to get in contact with the car dealership and we were able to clear out the miscommunication.
Your prompt response and assistance to the issue is highly appreciated, thank you again for your assistance in resolving the matter.
Kindest regards
Karabo Shekeshe
KS
Karabo S's update30 Apr 2021, 17:33
Reviewer Update
Good day Kaya Payi,
Thank you for your call, I was able to get in contact with the car dealership and we were able to clear out the miscommunication.
Your prompt response and assistance to the issue is highly appreciated, thank you again for your assistance in resolving the matter.
Kindest regards
Karabo Shekeshe
Thank you for your call, I was able to get in contact with the car dealership and we were able to clear out the miscommunication.
Your prompt response and assistance to the issue is highly appreciated, thank you again for your assistance in resolving the matter.
Kindest regards
Karabo Shekeshe