1 reviews | Active since Apr 2011
********** Activities!!!
My annual increase is supposed to be done in October as then is when the contract started. September the increased amount was debited and the call center claims its the annual increase amount but October is when the new amount should be debited. I want this rectified immediately!!!
Dear Keshmira
We thank you for your post and for allowing us the opportunity to speak to you
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to your conversation with our credit department and confirm your issue has been addressed
Regards
Thato Mashimbye
Customer Care Supervisor
Dear Keshmira
We thank you for your post and for allowing us the opportunity to speak to you
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to your conversation with our credit department and confirm your issue has been addressed
Regards
Thato Mashimbye
Customer Care Supervisor