1 reviews | Active since Apr 2022
********** account debit
After the passing of my mother in 2020, I took over tracker insurance with Matrix then they sent bill of R1200 which I paid. I started having problems with Matrix in 2021, when I realized they disconnected tracker even though they are deducting money from my account. When I called to find out what was going on, they confirmed the disconnection. They said for me to cancel they demand R5000, which I do not understand what it is for. I want them to pay me back the money they have been deducting from my account from the month of disconnection. It is difficult for me to get hold of them, virtually and physically. They even said my account has been handed over to the lawyers which I fail to understand because they've deducting except for February 2022
Hope to hear from you soon, this is really frustrating.
Thank you for your post and the content thereof has been acknowledged.
We confirm that one of our Cancellations Department Consultant has been in contact with you regarding your cancellation query and you have also been advised regarding the arrears on your account.
Your account is still within the contractual period and the settlement letter has been emailed to you.
We await your respond regarding the settlement amount as discussed with our consultant.
Regards
Customer Care Department
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Thank you for your post and the content thereof has been acknowledged.
We confirm that one of our Cancellations Department Consultant has been in contact with you regarding your cancellation query and you have also been advised regarding the arrears on your account.
Your account is still within the contractual period and the settlement letter has been emailed to you.
We await your respond regarding the settlement amount as discussed with our consultant.
Regards
Customer Care Department
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