********** Account Debit

Nothing was discussed between us!
Because again, you are protecting a ********** while hiding behind a so called call recording.

Many of my questions have still not been answered. To date, I still have no email communication from Mix Telematics indicating my policy agreements and details.

So may you please be honest enough to not hide behind a redundant response such as this, as nothing has been resolved.

Thank you!

That should have been done months ago.

Professionally and ethically, Mix Telematics should not be waiting on a customer to request confirmation documents on any policy taken. I have asked for this before and it was never sent to me.

Had this been done thoroughly from the start, I would have been given the chance to review the details of the apparently agreed policy during my rightful Cooling-Off period as per the Consumer Protection Act, section 16 (3). However, because I never received any confirmation documents by email indicating changes to my policy, I was not awarded this right.

It is clear that you are working in a field where you have absolutely no professional knowledge of what the laws entail in such instances. It is sad that your entire defence solely lies on a call recording where the nitty gritties of the call have not been analysed from the understanding and perspective of both parties respectively involved. And it is quite clear from the numerous horrible reviews that Mix Telematics has, that the bad service that I have experienced is not a figment of my imagination.

I have still not received any email communication from you. This tells me that either you are untruthful in that you have sent me communication via email, or you have incorrect details on your part, which I would like you to also confirm.

I have spoken to your manager about this and will escalate it further than that if I have to. It seems like this company has bul**** a lot of people through ******** acts and have seemingly gotten away with it.

My outstanding balance has via SMS been confirmed as R134.55, however, over the phone, you have told me that it is R83 which I am being handed over for. While this might seem as a small amount, it is, however, worth at least 8 loaves of bread.

This has been escalated, as well as with Audi Sandton where this product was recommended to me.

Thank you for your confirmation. However, may you please revisit the facts of your response.

As such, the recording was NOT played to us, while our request for cancellation has been rendered, and the a request for a full refund has been escalated. Therefore, what you are saying is no longer a matter within your control or needing further response at your level.

Furthermore, Mix Telematics has acknowledged that they inaccurately captured my email resulting in my not receiving the documents I had requested. Again, an error done by Mix Telematics. Consequently resulting to my not being awarded my legal consumer right to review the policy within my cooling-off period.

I believe I will be dealing with your seniors from here on.

Thank you.